Okay -- so big Disney fan here BUT recently had a terrible experience that has since been reported to Disney and ignored.
Arrived in the afternoon at Hollywood studios and the disabled parking lot is reportedly full so ended up parking on row 44. Row 44 is not serviced by tram so had to walk about 3/4 of mile to the entrance pass the "Preferred Parking" - which had plenty of parking but cost an additional $35.00. As we approached the disabled parking we noticed that there were like a dozen open parking spaces.
We went back got the car and after some disagreeable words with a cast member, proceeded to the disabled parking with the intention of actually leaving the park.
Nevertheless, reported it to Mr. Iger, the CEO of the Walt Disney Company, who sent it to his dominions in Orlando. A Shawn responded and asked me to call. I called twice and left messages and never got a call back. So, people, understand this. You are NOT a GUEST at Disney. You are $$$$ to them and they do not give a crap about you - even if you are an Annual Passholder like we are and have been now for going on three (3) years.
Disney is NOT like it was under Ol' Man Walt and probably never will be - and that is a shame.
Disney did eventually walk up to the plate. They apologized and offered an 2 month extension on our annual passes and said that as the result of the complaint, Mr. Iger ordered a review of all parking lot policies. We shall see.
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