Palm Coast Pet Spa

Okay..so we have been using Palm Coast Pet Spa for the last 4 years on our pet miniature schnauzer, Pepper. They have done an excellent job and even Pepper reacted positively whenever we came close to the spa. But the last three times have changed...

When we picked her up her trim was not done according to the directions that were given. They cut her too short - in some cases exposing skin - and made an overall mess of her cut. Worst yet, she was anxious to get back into the car and seem scared of the people at the spa. This was unheard of based on past experience. We complained and were asked to bring her back the next time and it would be free.

So we did. This time the cut was done per request and Pepper's demeanor when we picked her up was more like the old Pepper. S0000 - last week we took her down there again. Her reaction upon arrival was reserve. When we picked her up however, they left virtual bald spots on her left hip and behind her ears. They trimmed her skirt - contrary to directions - and the rest of her trim was uneven.

In general a very poor job. Its our understanding that Linda is no longer there and that it was the co-owner that did the cut. Nevertheless, we will not be bring her back to Palm Coast Pet Spa - even if they offer the next cut free - as that can not be consistent and follow the owner's directions on how they want their dog trimmed.